At Remy's Toys, we want you and your little one to love every purchase. Please take a moment to read through our refund policy below.
Our Policy
All sales are final. Because of the nature of our products, we're unable to offer refunds, returns, or exchanges once an order has been placed — including on discounted or sale-priced items. We ask that you review your order carefully before checking out, including sizes, colors, and quantities.
Digital Products
Digital or downloadable products are non-refundable, as they cannot be returned once accessed.
Order Processing & Shipping
Once your order is placed, we get to work right away! Orders are processed and shipped within 1–3 business days.
Damaged or Incorrect Items
While we don't accept returns for change of mind, your happiness still matters to us. If your item arrives damaged, defective, or if we've made a mistake with your order, please let us know within 7 days of delivery and we'll make it right.
Just email us at remystoys@gmail.com with:
- Your order number
- A short description of the issue
- A photo of the item (if possible)
We'll review your request and get back to you with the next steps as quickly as we can.
Questions?
We're always here to help! Reach out to us anytime at remystoys@gmail.com.